“We take pride in providing a great service to customers and getting the best outcomes we can for people complaining about breaches of their information rights. This is at the heart of what the ICO does.
“We received more than 33,500 data protection complaints in 2022/23 and issued nearly 40,000 outcome decisions in the same period – figures that clearly demonstrate how many people we help each year. We’re pleased that the Court of Appeal agrees that it’s important we’re able to prioritise appropriately, taking into account the merits of each complaint and likely outcome of further investigation.
“We’re always thinking about how we can improve our service. For example, in response to the fact that more than a third of complaints are about subject access requests, we’ve recently launched a new service to help people exercise their rights more easily.”
John Edwards, the Information Commissioner
